FAQs

Shopping at Favorite Daughter is easy:

Please REGISTER a new account or LOGIN to your existing account by using the SIGN IN links at the top of any page.

No, you can shop at Favorite Daughter as a GUEST without creating an account. However, registering your details will allow you to:
• Track your order and review past purchases
• Build a personal wish list
• Shop without entering your address details

If you have forgotten your password, click the FORGOT PASSWORD link in the Log In Window for instructions on resetting your Password.

We unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from ShopFavoriteDaughter.com.

View Size Chart Here

All items are in stock unless the size or color is not displayed. Please be aware that even if an item is in your shopping cart, it can still be bought by another customer until you have completed your order.

We accept Visa, MasterCard, American Express and Discover as well as Paypal, Apple Pay, Amazon Pay and Affirm. Please note that we do not accept any other methods of payment apart from those listed above.

At Favorite Daughter, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Authorize.net. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

Again, please note that we are unable to deliver to Post Office boxes (PO Box in shipping address) at this time.

Free shipping services and expedited shipping fees at checkout do not include Hawaii, Alaska or Puerto Rico. At this time, Favorite Daughter does not include a Return Mailing Label for orders shipped to Alaska, Hawaii & Puerto Rico.

Companies selling items on the Internet are subject to the same sales tax collection requirements as other retailers. Sales tax rates for ShopFavoriteDaughter.com are obtained from a leading tax rate service provider.

ShopFavoriteDaughter.com reserves the right to apply sales tax where applicable. Specifically, items sold by ShopFavoriteDaughter.com and shipped to destinations in the states of California, Illinois, New York, Florida, Texas, Washington, Nevada, Virginia, Massachusetts, Pennsylvania are subject to tax. The tax rate applied is calculated on the total selling price of each individual item in your shopping bag and will be the combined state and local rate for the shipping address of your order.

No sales tax is charged when purchasing gift certificates though purchases paid with gift certificates will be subject to tax according to the shipping destination.

NOTE: Prices displayed on the website are exclusive of taxes. Additionally, Favorite Daughter is not responsible for reporting or paying Use Tax to states.

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

We offer different shipping options to meet your needs – as listed below:

DOMESTIC SHIPPING COSTS & METHODS (Excludes Hawaii & Alaska)
UPS Ground For US Orders of $150+ - Free
Ground - $10.00
2 Day - $25.00
Next Day - $40.00

For 2nd day and Next Day delivery, please ensure you place your order before 12pm EST weekdays. All Ground weekday (non-Holiday) orders placed before 12pm EST will ship within 2-3 business days if your address is verified. All orders from Mon-Fri (non-Holiday) placed after 12pm EST as well as all orders placed on Saturday and Sunday will be shipped the following business day once inventory is confirmed, address is verified and order is processed*.

Orders will be delivered via UPS between 9am-5pm on weekdays only. Orders will not be delivered on national holidays. Processed and verified *orders placed on shopfavoritedaughter.com can be expected to arrive within 7-10 business days* with UPS ground shipping method .

Favorite Daughter does not deliver on Saturday, Sunday or Holidays.

For security reasons, we do not currently ship APO/FPO addresses.

For security reasons, we do not currently ship to P.O. boxes.

Delivery Rates & Services

ShopFavoriteDaughter.com currently ships to the following countries: Canada, United Kingdom, France, Mexico and Australia.

ShopFavoriteDaughter.com Expedited International Shipping Costs Through DHL

• Canada 22.95 (USD)
• Australia 50.95 (USD)
• France 44.75 (USD)
• Germany 44.75 (USD)
• Mexico 40.45 (USD)
• UK 50.95 (USD)

Your order will be delivered by DHL who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.

If you have any questions related to your delivery, please contact our Customer Care team.

Taxes And Duties

• All international orders may be subject to taxes and duties.
• Taxes and duties are still owed if the item is refused.
• We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout.
• Any fees that are due will be collected upon delivery of the order.
• All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
• Customs authorities require that we state the value of your order directly on your package.
• Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
• Taxes and fees are based on many factors, including location, material, item value, etc.
• The amount of taxes due is determined solely by the government.
• Some countries may require additional fees paid Collect on Delivery (COD).
• If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
• These fees are paid to the local carrier and are not collected by Favorite Daughter.
• Contact the customs office in the destination country for information about any applicable duties or taxes.
• In the European Union, duties and taxes can be 30% or more of the total declared value of your order.

International Returns

Your order will be delivered by DHL who will attempt to deliver the goods to you three (3) times. Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.

If an order is placed on JoesJeans.com and then refused, you will be responsible for the original duties,taxes,shipping & handling costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund.

NOTE: Favorite Daughter has made every effort to minimize our international shipping charges. We only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. For further information on international customers, including our Privacy Policy, please visit our Terms and Conditions.

All items are insured against theft and accidental damage whilst in transit from Favorite Daughter to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

After you place your order, you will be sent an email confirming that it has been received. Your card will be debited at the time the order was placed. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have an account, you will be able to view and track the status of your shipment by signing in and selecting My Account and selecting the order you would like to track.

In the event that you are unhappy with your purchase from either ShopFavoriteDaughter.com or our retail store, will gladly accept a return within 15 days of delivery. A return shipping fee of $7 will be deducted from your refund if the return label provided is used.

Your product(s) must be returned new, unused with all garment tags still attached and within thirty days of the receipt of your order. We are unable to accept merchandise which is not received with these specified conditions. Also, please remember to send all return/exchanges directly to Favorite Daughter Online Store, 19801 S. Santa Fe Ave., Rancho Dominguez, CA 90221 if you decide to not use the return label. If you wish to exchange your purchase from ShopFavoriteDaughter.com for a completely new item or a different size, just follow the steps in the returns process.To ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided. Please click here to start the return process START YOUR RETURN. Please click here to start the return process if you purchased with Shoprunner START YOUR RETURN WITH SHOPRUNNER. We will inspect and process your return. Your refund will be applied to your original method of payment within 14 business days of receipt to Favorite Daughter, 19801 S. Santa Fe Ave., Rancho Dominguez, CA 90221. Posting to your credit card account could take an additional 10 days depending on your credit card company. You will receive email notification once your return has been received and processed. Please contact Hello@shopfavoritedaughter.com or call please call +1 516-256-9982 regarding problems with items not purchased at ShopFavoriteDaughter.com.

All correctly returned products purchased through ShopFavoriteDaughter.com will either be refunded to the purchaser's credit card or Favorite Daughter account, and will exclude any expedited shipping costs. All applicable sales taxes will be refunded. Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent. To register at Favorite Daughter, we will need to know your name, mailing address and email address. To process credit card orders online we also require your billing address, shipping address, telephone number, credit card number and expiration date. Favorite Daughter only keeps a record of your transactions; your credit card details are not held on our website. Please note that Favorite Daughter may also use the information you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please send an email to Hello@shopfavoritedaughter.com. click here to read our PRIVACY POLICY in full.

Worn items, items marked as final sale, free gifts or promotional items with retail value.

Customer service inquiries: hello@shopfavoritedaughter.com or by phone at 516-256-9982

Wholesale inquiries: reneeleung@favoritedaughter.com